Google NewsAmazon axes more than 100 customer service managers  FortuneAmazon layoffs hit customer service representatives  QuartzFrontier Airlines updates fares, brings back phone customer service  USA TODAYVerizon (VZ) Enhances Customer Service With GenAI Integration  Yahoo FinanceWater authority criticized for alleged disrespect toward customers  Meadville TribuneThis Floating Hotel Boasts 100% Perfect Guest Reviews  ThrillistHow did customer service get so bad?  Financial TimesSenate passes bill improving air safety and service for travelers, a day before FAA law expires  The Associated PressParloa, a conversational AI platform for customer service, raises $66M  TechCrunch


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